Ecwon Privacy Policy — Your Data Protection

1. Types of Data We Collect

Ecwon collects various types of personal data depending on how you interact with our platform. All data collection is carried out transparently and with a clear purpose:

1.1 Data You Provide Directly

• Full name as stated in your identity document.
• Malaysian identity card number (MyKad) or passport number.
• Date of birth for age verification.
• Current residential address.
• Active mobile phone number.
• Valid email address.
• Bank account details for deposit and withdrawal purposes.
• KYC supporting documents such as a copy of your MyKad, bank statement, or utility bill.

1.2 Data Collected Automatically

• IP address and network information.
• Web browser type and version used.
• Device operating system.
• Gaming activity records and transaction history.
• Login session time and duration.
• Cookie data and related tracking technologies.

2. Purposes of Data Use

Ecwon uses collected data solely for purposes related to platform operations and user services. Below is a summary table of data usage purposes:

Data Type	Purpose of Use
Name & Identity	Identity verification (KYC), fraud prevention and legal compliance
Contact Information	Service communications, account notifications and customer support
Bank Information	Processing deposits and withdrawals, verifying account ownership
Platform Activity Data	Service improvement, fraud detection and risk analysis
Technical Data (IP, Device)	Account security, unauthorized access prevention and location detection
Cookie Data	User experience improvement and platform usage analytics

3. Sharing Data with Third Parties

Ecwon does not sell or trade your personal data. However, there are specific situations where data may be shared with selected third parties:

• Payment providers: Required transaction data is shared with FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and partner banks solely for the purpose of processing your financial transactions.
• Game software providers: Minimal technical data is shared with game providers to ensure games run smoothly and fairly.
• Legal authorities: ecwon will disclose data when required by court order, police investigation, or Malaysian legal compliance obligations.
• Audit services: Independent auditors bound by strict confidentiality agreements may access certain data within the scope of their audit duties.

4. Cookie Policy

The ecwon platform uses cookies to enhance user experience and ensure account security. The following are the types of cookies we use:

4.1 Essential Cookies (Required)

These cookies are required for core platform functions such as login authentication, session management and security. Disabling these cookies will affect your ability to use the platform.

4.2 Functional Cookies

These cookies store your preferences such as language, display settings and game choices to ensure a more personalized experience each time you log in to the platform.

4.3 Analytical Cookies

We use analytical cookies to understand how players use the ecwon platform, which pages are visited most frequently, and where users encounter difficulties. This information is used solely for platform improvement and is not linked to your personal identity.

5. Data Security & Protection Measures

Ecwon continually invests in security infrastructure to ensure your personal data is protected at the highest level at all times. Key security measures we implement include:

• End-to-end encryption for all sensitive data communications.
• An intrusion detection system (IDS) that monitors network traffic 24 hours a day, 7 days a week.
• Two-factor authentication (2FA) for all staff accounts with access to user data.
• Regular data backups with separate encrypted storage.
• Quarterly penetration testing by independent security experts.
• A clear incident response procedure to handle any data breach should one occur.

In the event of a material data breach affecting your personal information, ecwon will notify you and the relevant authorities within the timeframe required by applicable Malaysian law.

6. Data Retention Period

Ecwon retains your personal data for as long as your account is active or as needed to provide our services. After account closure, certain data may be retained for periods prescribed by legal and compliance requirements:

• Financial transaction records — retained for 7 years in accordance with Malaysian financial and tax legal requirements.
• KYC Documents — retained for 5 years after account closure for AML compliance purposes.
• Customer support communication logs — retained for 2 years for reference and dispute resolution purposes.
• Game activity data — retained for 3 years for analytics, audit, and fraud detection purposes.
• Technical data (access logs) — retained for 12 months for security purposes.

Once the specified retention period has expired, your data will be securely deleted or anonymized in accordance with approved data deletion procedures.

7. Your Rights as a Data Subject

Under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by ecwon. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact the ecwon support team via live chat or our official email. ecwon will process your request within 14 working days from the date of receipt of your complete request.

8. International Data Transfers

In the course of its operations, ecwon may transfer your personal data to servers located outside Malaysia, specifically for data backup and cloud service infrastructure purposes. Any such transfer is made only to countries or entities that provide a level of data protection equivalent to or exceeding Malaysia's PDPA 2010 standards. Appropriate data transfer agreements will be in place to ensure continued protection.

9. Children's Privacy

The ecwon platform is strictly for users aged 18 and above. ecwon does not knowingly collect any personal data from individuals under the age of 18. Should we discover that a minor's data has been collected without our knowledge, such data will be deleted immediately and the relevant account will be closed. If you believe a minor has registered on our platform, please contact our support team immediately.

10. Amendments to the Privacy Policy

Ecwon reserves the right to update this Privacy Policy from time to time to reflect changes in data handling practices, legal requirements, or security improvements. The latest version will always be available on this page with a clear update date. For significant amendments, we will notify you via in-platform notification or email at least 7 days before the changes take effect. Continued use of the ecwon platform after that date constitutes your acceptance of the updated policy.